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Frequently Asked Questions
Your Order
We accept payments from all major credit and debit cards, PayPal, Shop Pay, Apple and Google Pay.
Yes, we can!
We collect payments through methods such as PayPal, Shop Pay, Apple and Google Pay. And we do not accept private transfer remittances.
By cooperating with these payment institutions, we ensure the safety of your funds to the greatest extent.
You may change or cancel any order as long as the products are not shipped. Once the products are shipped, we can not change or cancel your order as it is now in the hands of our carriers.
Therefore, after you place an order, if you really need to change or cancel your order, please contact us through email or customer service as soon as possible.
Shipping & Tracking
Yes, we do!
However, please understand that some remote areas may not be able to be delivered, which mainly depends on the courier company.
If this situation occurs, we will communicate with you individually.
We are dedicated to providing high-quality shipping services, so shipping is $5 worldwide.
But if the total order price exceeds 30$, we provide FREE SHIPPING service.
Sometimes we offer FREE SHIPPING promotions.
The shipping time depends on your location, but we always aim for your order to arrive as quickly as possible. General shipping times are:
US | 5-8 business days
Canada | 5-8 business days
UK | 6-10 business days
Europe | 6-10 business days
Worldwide | 10-25 business days
After your order is placed and your package leaves our warehouse, you will receive an email containing the tracking information, generally within 24-48 hours.
Also, you can query your order number and check shipping information through our Track my order.
You are advised to provide accurate and complete shipping addresses while placing orders. If you have made an error in your address, please contact us through email or online services ASAP, so we can quickly change it.
PLEASE NOTE: Once an order has left our warehouse, we are no longer able to change the shipping address.